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Learn about the different specialized publications available on the duties and scope of competence of the members of the National Integrated Consumer Protection System.

These publications offer detailed information on the activities carried out with the goal of protecting your rights as a consumer and user of goods and services anywhere in the country.

Here, you’ll find information on the latest developments in matters such as regulated utilities (water and sewerage, electricity and natural gas, public transportation infrastructure, and telecommunications) as well as banking and finance, education, and other goods and services. 


Other Goods and Services


  • Here, you’ll find the publications (books, magazines, newsletters, etc.) available from those institutions dedicated to protecting your rights as a consumer of different goods and services. 

El Indecopi, a través de la Dirección de la Autoridad Nacional de Protección del Consumidor, pone a disposición de la ciudadanía su más reciente publicación titulada Compendio del concurso “Primero, los clientes”, años 2014, 2015 y 2016.

Este libro compilatorio de consulta es una guía que recoge las mejores prácticas empresariales a favor del consumidor peruano, a fin que el empresariado pueda replicar estas buenas iniciativas como una contribución a la mejora de las relaciones de consumo en el mercado con sus clientes.

Descárgalo aquí.