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Justino Is Here to Help
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Meet Justino. He is the official advisor of the National Integrated Consumer Protection System.

Justino will help you learn about your rights and how to make use of them whenever you have a problem related to the purchase of a good or hiring of a service at any business establishment or through any online shopping platform with offices in Peru.

Here, you’ll learn about your rights in a straightforward, fun way, in addition to receiving helpful tips from public utilities regulators and supervisory institutions responsible for different utilities in your community.

For more information, you can write to us at consumidor@indecopi.gob.pe, or address your questions to the regulatory agencies or other supervisory institutions responsible for protecting your rights, using the “How and Where to File a Claim” section on this website. 

The Consumer’s ABCs

Let Justino Help You Learn About Your Rights and How to Use Them

 

  1. Here, Justino will give you some helpful tips on how to make the purchase decisions that are best for you. Take a moment to look at the advice we have prepared just for you in each area. For example, what does the Consumer’s Ten Point Plan say about protecting your purchases? Or, in what situations can you file a claim against a provider?
  2. Click on the buttons below, or on the right-hand side of your screen, and inform yourself about your rights and the mechanisms available to resolve your questions, complaints, or claims, along with other matters pertaining to the protection of your rights as a consumer or user of goods and services throughout Peru. 
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