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Frequently Asked Questions


Here, you’ll find a variety of questions and answers related to the topics covered on this Peruvian Consumer Services Website, concerning the protection and defense of your rights as a consumer and user of goods and services throughout the country.

Naturally, we all have doubts or questions sometimes about certain terms or concepts. This section is designed to help resolve those doubts, with a series of specially selected questions and answers on the different topics covered on this website.

If you need more information on a consumer-related topic, contact us at

Questions and Answers

We have prepared a series of questions and answers on different concepts and terms related to consumer goods and services, in order to help improve your access to the mechanisms and tools available for the protection and defense of your rights.

If you have any suggestions on questions to be added to this section, we’d love to hear from you! Just send us an email at


In the case of physical books, what do they look like?