Consumer Arbitration

Consumers can now settle disputes with a provider through specialized consumer arbitration proceedings. The process is easy, free, quick, and binding.   

The Consumer Arbitration System was created by the Consumer Protection and Defense Code. The more providers participate in the system, the more opportunities you will have to defend your rights in consumer arbitration proceedings.

This arbitration is supervised by arbitration boards with jurisdiction over the companies that participate in the Consumer Arbitration System. If you have any questions, you can call us at (+511) 224-7800, Extensions 3953, 3954, and 3955, or send us an email at