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Consumer Rules and Regulations

Throughout the different sections on this website, you have learned all about your rights and how to use them, and where to go if you have a question or want to file a complaint or claim for any problems that may have arisen after buying a good or hiring a service at any business establishment or on any online shopping platform, so long as it has offices in Peru. 

Now let’s take this learning experience once step further. Here, we’ve provided you with all the rules and regulations in force to protect and defend your rights as a consumer and user of goods and services, anywhere in the country.

These rules and regulations are a source of useful information if you have any questions, and will help you to better defend your rights when filing a complaint or claim with a provider or a public institution responsible for supervising the compliance with these administrative legal provisions.

If you have any questions, be sure to send us an email at

View the Consumer Rules and Regulations in Force

Viewing these rules and regulations is easy. But first, you need to identify the topic to which your question relates, so you can then choose the best category from this section and we can direct you to the most relevant rules and regulations.

These regulations are divided into laws, executive orders, resolutions, directives, regulations, etc., all organized and ready for your reference whenever you need them.

Remember that each law has a set of regulations designed to help implement it, so do not worry if you find rules and regulations with titles that seem similar. Be sure to read over their contents carefully.

Happy searching!  


Normas de Consumo

Procedimiento Administrativo de Atención de Reclamos de los Usuarios de los Servicios Públicos de Electricidad y Gas Natural.

Reglamento del Procedimiento Administrativo Sancionador de Osinergmin.

Reglamento de Seguridad para Establecimientos de Venta al Público de Combustibles Derivados de Hidrocarburos.

Reglamento de la Ley de Promoción de Uso Eficiente de la Energía.

Plan de Acceso Universal a la Energía 2013 – 2022.

Consumer rules and regulations help improve your quality of life and enable different institutions to work together to protect and defend your rights as a consumer or user.