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File Your Claim

Now that you know your rights as a consumer and user of goods and services, we would like to tell you more about the mechanisms and procedures for filing your complaints or claims against a provider.

These procedures are quick and free, and providers are required by law to comply with them, helping you to use them and offering you prompt and preferential service.

Be sure to carefully read each one of the consumer categories presented below. These will help familiarize you with the complaint and claim procedures authorized by the competent institutions responsible for protecting your rights as a consumer. 

Where do I go to file a claim?

Here is a list of institutions that are responsible for helping you to settle any disputes that may arise after purchasing goods or services from a provider, or in relation to public utilities (electricity and natural gas, water and sewerage, public transportation infrastructure, and telecommunications).

Steps for Filing Your Complaints or Claims

We have prepared a list of topics, organized by consumer category, to make sure you know the steps to be followed when filing a complaint or claim against a provider of goods or services.


These subjects are wide-ranging, so make sure to click the button on the right-hand side of each bar to learn the steps you need to take to file your complaints or claims anywhere in the country. 

Icono Goods and Services

Icono Telecommunications

Icono Electricity and Fuels

Icono Infrastructure and Transportation

Icono Water and Sewerage

Icono Health

Icono Banking, Insurance, and Private Pension Fund Management Companies

Icono Education