Know Your Rights

When buying a good or hiring a service, we establish a consumer relationship with a provider. But what are your rights as a consumer or user when making a purchase, or in the event of any problem that may arise later on? Find out here.

You can also learn about the principles, laws, and rules that ensure your ability to fully exercise your rights as a consumer, through the Consumer Protection and Defense Code, as well as everything you need to know about public utilities (electricity, water, public transportation infrastructure, and telecommunications) and the channels through which you can file inquiries, complaints, or claims.

We have also prepared The Consumer’s ABCs, where you can learn and share useful advice with family and friends to help improve your consumer decisions; learn about your rights and duties; and access content for consumers with impaired sight, hearing, or other disabilities.