There are basic services that are regulated by the government to ensure that you, as a consumer, have access and coverage. These services are called “public” because they have been prioritized by the government due to their basic nature (water and sewerage, electricity and natural gas, public transportation infrastructure, and telecommunications).
These services are regulated by public entities called regulatory agencies. These agencies are located in every region of the country, based on the scope of their jurisdiction and coverage with regard to the services they supervise, to the benefit of Peruvian users.
Who are the regulatory agencies for public utilities?
We are pleased to present Peru’s regulatory agencies. These institutions are responsible for safeguarding your rights every time you use a regulated public utility (water and sewerage, electricity and natural gas, public transportation infrastructure, and telecommunications) in your town or region.
What are your rights as a utilities user?
As a utilities user, you have fundamental rights with regard to the consumption and coverage of such utilities nationwide. Take a moment to learn about each one of these rights by clicking on the links provided. Each utility comes with its own rights. For that reason, it is important that you are familiar with your rights and how to make use of them in the event you need to file a complaint or claim.