Consumers’ associations participate in the Users’ Councils created by regulatory agencies, in accordance with law. These citizen participation groups act as counselors and advisers in the day-to-day regulation of utilities (water and sewerage, electricity and natural gas, public transportation infrastructure, and telecommunications).
They also represent public utilities users, through questions, opinions, lines of action, communications, etc. These management documents are addressed to the corresponding regulatory agencies.
Consumers’ associations take part in these councils in both Lima and other regions. However, they are not the appropriate channel for receiving or filing claims, complaints, or requests, since these already have an established procedure that is handled by the regulatory agencies or the companies they supervise.
Other Consumer Representation Mechanisms
What are the Users’ Councils?
They are mechanisms for the participation of citizens interested in regulatory activities involving public utilities, including water and sewerage, electricity and natural gas, public transportation infrastructure, and telecommunications.
These councils are created and operate in accordance with the regulations established by each regulatory agency. They created in multiple places around the country, under the supervision of the regulatory agencies.
How do associations participate in these councils?
As bodies for citizen participation, the councils include the active participation of consumers’ and/or users’ associations. These associations previously reach a consensus on who will represent them in these forums.
For more information on these councils, click the following links: